Shipping
Processing time
Orders are processed within 1 to 2 business days after your order confirmation email. Orders placed on weekends or holidays are processed the next business day.
Shipping options
| Method | Delivery | Cost |
|---|---|---|
| Standard | 5 to 7 business days | Free over $100, otherwise $8.95 |
| Express | 2 to 3 business days | $15.95 |
| International | 7 to 14 business days | $29.95 |
Delivery times are estimates and can vary with your location.
Tracking
Once your order ships, we’ll email you a tracking number to follow your package on the carrier’s website.
International orders
We ship to most countries. International orders may owe customs fees, import duties and taxes, which are paid by the recipient, and delivery can take longer while customs processes them.
Returns and exchanges
Returns
We want you to love your So Obsessed Swim pieces. If you’re not completely happy, we accept returns within 30 days of delivery.
Pieces must be unworn and in the condition you received them, with tags, in the original packaging and with the hygiene liner in place.
Exchanges
Need a different size or color? We’re happy to exchange within 30 days of delivery. Exchanges follow the same rules as returns, and custom or personalized pieces can’t be exchanged.
How to start a return or exchange
- Email solea@soobsessedswim.com for a return authorization.
- Pack your pieces securely, in the original packaging if you can.
- Include your order number and the reason for the return.
- Ship the package to the address we send you.
Refunds
Once your return arrives and we’ve checked it, we’ll let you know about your refund. Approved refunds go back to your original payment method within 5 to 7 business days.
Shipping costs aren’t refundable. If your order shipped free, the standard shipping cost comes out of your refund.
Questions
How long will my order take to arrive?
Standard shipping takes 5 to 7 business days in the US and express takes 2 to 3. International orders usually take 7 to 14 business days.
Can I change or cancel my order?
We ship fast, so email solea@soobsessedswim.com right away. Once an order has shipped, it can’t be changed or canceled.
What if my package is lost or damaged?
Email solea@soobsessedswim.com within 5 days of the expected delivery date and we’ll sort it out with you.
Do you offer faster shipping?
Yes. Express shipping arrives in 2 to 3 business days.